This Privacy Policy explains how Sparkle Cleaners processes personal data in connection with its cleaning services and website. It applies to inquiries, bookings, service visits, and related communication.
We may collect contact details, property and access information, service preferences, appointment details, payment-related records, and condition photos when provided. We may also process communication content and basic technical data related to website use.
We receive data directly from inquiries, booking requests, and messages submitted through our contact channels. We may also obtain information from appointment coordination, payment handling, and records created during service visits or follow-up communication.
Our website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose.
You may manage cookies through your browser controls, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. Some site functions may not work properly if cookies are disabled.
We use personal data to respond to inquiries, prepare quotes, confirm property conditions and access arrangements, schedule and carry out cleaning visits, manage payments and records, improve service coordination, and meet legal, tax, or accounting requirements. We may also use limited technical data to maintain website security and functionality.
We may share personal data with operational partners that assist with website hosting, communication handling, scheduling, payment processing, or record management. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality.
Personal data may be shared where necessary to comply with law, respond to lawful requests, protect rights, prevent fraud, or support the establishment, exercise, or defense of legal claims. We limit such disclosures to what is reasonably required.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion where appropriate, or objection to certain processing. Some requests may be declined if we must keep the data for legal, contractual, or operational reasons.
To make a privacy request, provide enough information for us to identify the relevant records and verify the request. We may ask for additional details before responding. If a request cannot be fully granted, we will explain the reason in general terms.
Personal data is retained for the period needed to handle inquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When retention is no longer necessary, data is deleted or anonymized in a practical manner.
The updated version will apply from the effective date shown on the policy page. Where a change is material, we will use a reasonable method to draw attention to it, such as a notice on the website or during service communication.
